Golden Haze appreciates your business and wants you to have the most positive experience! Please read below and don’t hesitate to contact us with any issues. While we always want to work with you to rectify issues that may arise, please note that all sales are final.
Due to the handmade nature of our work, our pieces are one of a kind. Stained glass has textures, bubbles, and what might look like small imperfections, but are common to the glass making process. Handmade ceramics and textiles also have individual characteristics per piece. Because of this we do not offer returns or make exchanges. Please make sure to read our product descriptions carefully, noting dimensions and our shipping policy. If you have questions about dimensions or colors please reach out so we can give you more information before completing your purchase.
All sales are final. Golden Haze products are custom/handmade and Golden Haze Vintage products are second-life and may show signs of wear/use. Returns/exchanges are not available with the exception of damage incurred during transit. Please carefully consider product descriptions and if you have questions about a product please reach out to us before purchasing. We are always happy to provide additional images, measurements and/or weights.
In the event that you receive product with a quality issue please contact us. We build our items to last and if it doesn’t meet expectations, we want to fix it! Please contact us with a description of the issue as well as pictures so we may determine if the issue is a result of a defective product or incorrect handling. We are happy to repair products that are a result of our craftsmanship free of charge. Damage that has been incurred from incorrect product handling (accidents happen!) can be repaired for a fee to be determined after assessment.
Color variation is not considered ‘defective or damaged’. Product descriptions and photos are provided to the best of our ability however, color variations may occur due to differing monitor or display settings. If you are looking for an exact color match, please contact us.
If your product was damaged in delivery, please contact us within 48 hours of receipt. Because our pieces are handmade, repairs and replacements could take up to 4 weeks to be completed.
Design Fees for commissions are non-refundable once paid. The Design Fee is payment for custom artwork created for your stained glass piece.
Your 50% deposit of the projected total becomes non-refundable once I have started production on your piece. If you cancel your order after production has started, do not make final payment or cease communications during the production process, this deposit is non-refundable and your piece will be listed on my website. This deposit compensates time for communications, work completed on the project and any glass/materials purchased.
Customized product is paid for up front and is not eligible for refunds or exchanges.